Echanges & Returns

We have 14 days free return and exchange policy on all of our products, after receiving the order. If you wish to make a return, the product must not be opened and the product package must be in perfect condition. In case of returns or exchanges, please send a message to our customer service customerservice@blongbeauty.com and we will be happy to assist you.

A return notification must include your name, order time and product. The notification must be sent by email to customerservice@blongbeauty.com. We do not accept products returned to us unless the shipping is done by our directive. When returning the order, include the notification with correct information and place it in the return box. We will return the funds to your account in 30 days after receiving the return with notification. If the product has been used, we do not provide repayment.

Unclaiming the package will not be treated as a return. Unclaimed packages without cancellation notifications will be charged a 20€ fee.