Frequently asked questions

I can´t remember my password?

You can renew your password from the link in Sign In page. Enter your email adress and we will send you a link where you can enter a new password into your account.

How do I use my discount coupon?

After chosen the products into your order, enter coupon code to the shopping cart. You can also enter the code after choosing the delivery and payment options. Notice the right spelling form. You can remove the coupon code from your order clicking the x icon beside the coupon field.

I want to make a complaint about my product / I received faulty product

Please contact our customer service, and we will assist you how to proceed with this matter.

How can I see available extension colours?

You can choose the right shades from the filter navigation on top of every category page. You can see all our available colours from color chart in the bottom of every produst page. Please also see our extension guide, so you can enjoy your new hair as long as possible.